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Sears (Kenmore)

Paid $800 for a stand-alone refrigerator a few weeks ago, and $200 for the extended warranty. Upon delivery, saw a large scuff on the stainless exterior.

Immediately called 1-800-4MYHOME, and spend upwards of FOUR HOURS getting them to answer the phone and deal with the issue. After several rescheduled deliveries, they showed up with a freezer. I was promised a call-back from the dispatch department, it was never received.

End result: I will never buy anything larger than a socket set from Sears again, and I’m going back to the store at my earliest convenience to return my extended warranty (you have a year to decide you don’t want it).

Apple (iPhone)

My iPhone went belly-up last night. Some sort of hardware failure, maybe the graphics chip. First time that Precious has ever been problematic.

I called Apple support tonight, spoke to a human (with native ‘merican English) within 2 minutes. Once they understood the issue, they got some information from me and asked if I wanted a loaner unit for $30 while they repair the phone. I said sure. They got my credit card info and a new iPhone (and a box/shipping label for returning the defective unit) is on the way. Total time, 18 minutes on the phone.

End result: confirmed my loyalty to Apple, I’ve spent about $6,000 with them in the last two years (one Mac Pro, one Macbook Pro, and two iPhones). I’ll probably upgrade my iPhone, and a Macbook Air may be in my future for business travel (Delanea hates when I steal her laptop).

Now, if only Apple would make kitchen appliances.